WHY HAVEN’T I RECEIVED AN ACTIVATION LINK AFTER REGISTRATION?
Please check your spam folder - if the email still isn’t there, let us know and we will help you solve the issue.
WHY IS MY VAT NUMBER NOT BEING ACCEPTED?
You can check if your VAT number is within the European guidelines here. Our platform accepts only VAT numbers that are recognized by the official system. Please, also make sure that your VAT number and company name are connected accordingly to one another.
WHY DO SOME PROJECTS TAKE LONGER TO UPLOAD THAN OTHERS?
Depending on your location, internet connection, and the size of the video, or more added layers, it can sometimes take longer. We are constantly working on expanding our servers and network to give you the best experience.
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